Privacy Policy

This privacy policy will explain how New Energy Yoga uses the personal data we collect from you when you use our website.

Basic Principles

• We maintain secure systems to protect your personal information.
• We respect your wishes about how we contact you.
• We will update your information or preferences promptly when you ask us to.
• We will respond fully to requests from you to see the information that we hold on you.
• We will not hold your personal information for longer than is necessary for our legitimate business purposes.
• We follow strict procedures when storing or handling information that you have given us. Some information is encrypted, such as your password.
• We will never sell your personal information to a third party.

What data do we collect?

We collect the following data:

• Personal identification information, including your name, email address, phone number etc.
• A history of your bookings and purchases with us.
• Health and medical information relevant to your suitability to take part in our classes.

How do we collect your data?

You directly provide New Energy Yoga with most of the data we collect. We collect data and process data when you:

• Register online for an account with us.
• Purchase our products or services.
• Voluntarily complete a customer survey or provide feedback through our website or via email.
• Use or view our website via your browser’s cookies.

How will we use your data?

New Energy Yoga collects your data so that we can:

• Process your order and manage your account.
• To respond to an enquiry.
• Email you with special offers on other products and services we think you might like.
• Check your suitability for taking part in a class.
• For research and analysis so we can develop and improve our services for your benefit.
• To comply with any and all legal requirements.

Marketing

New Energy Yoga would like to send you information about products and services of ours that we think you might like.

If you have agreed to receive marketing, you may always opt out at a later date.

You have the right at any time to stop New Energy Yoga from contacting you for marketing purposes.

What are your data protection rights?

New Energy Yoga would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:

• The right to access – You have the right to request New Energy Yoga for copies of your personal data. We may charge you a small fee for this service.
• The right to rectification – You have the right to request that New Energy Yoga correct any information you believe is inaccurate. You also have the right to request New Energy Yoga to complete the information you believe is incomplete.
• The right to erasure – You have the right to request that New Energy Yoga erase your personal data, under certain conditions.
• The right to restrict processing – You have the right to request that New Energy Yoga restrict the processing of your personal data, under certain conditions.
• The right to object to processing – You have the right to object to New Energy Yoga’s processing of your personal data, under certain conditions.
• The right to data portability – You have the right to request that New Energy Yoga transfer the data that we have collected to another organisation, or directly to you, under certain conditions.

The ICO is the UK’s independent authority set up to uphold information rights.  You have the right to contact them should you wish.  Details can be found on their website: https://ico.org.uk

Payment

We process bank card information through a third-party payment provider at the time we take payment. This data is not stored on our systems and is processed on Payment Card Industry Data Security Standard compliant banking systems.

Cookies

Cookies are text files placed on your computer to collect standard internet log information and visitor behaviour information.

When you visit our websites, we may collect information from you automatically through cookies or similar technology.

For further information, visit https://allaboutcookies.org

How do we use cookies?

New Energy Yoga uses cookies in a range of ways to improve your experience on our website, including:

• Keeping you logged in.
• Remembering your previously selected preferences.

Changes to our privacy policy

New Energy Yoga keeps its privacy policy under regular review and places any updates on this web page.

How to contact us

If you have any questions about New Energy Yoga’s privacy policy, the data we hold on you, or you would like to exercise one of your data protection rights, please do not hesitate to contact us.

Email us at: enquiries@newenergyyoga.co.uk
Call us on: 01962 435064
Or write to us: New Energy Yoga Ltd, Fountain House, Parchment Street, Winchester, Hampshire, SO23 8AT